A root cause analysis can be time-consuming; thus, it is not advised for every failure or unplanned incident. For failures where effects are minor or non-existent or they are unlikely to reoccur due to unique conditions, root cause analysis will not be beneficial. Managing a failure immediately following an incident and executing corrective action is also a different process than RCA. Only after the situation is resolved and personnel are safe should an RCA be performed. So when should you conduct an RCA? Failures that are recurring, systemic, and critical are the best fit for the in-depth problem-solving method used in root cause analysis. Below are some examples.
Triggers should reflect your facilitation resources – the knowledge of your facilitators, the financial resources and time accessible to deliver the fixes, and the availability of stakeholders to join the RCA investigation.
Triggers must match business objectives, and most organizations would typically include: