Global EAM System Rollout with Quick ROI and High Internal Adoption for Vanderlande

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Global Scope

Worldwide standardized approach at 15 regional offices


Return on Investment

Desired results per office within a year


Vanderlande is the global market leader for value-added logistic process automation at airports and in the parcel market. Their baggage handling systems are used in more than 600 airports to move over four billion pieces of luggage per year.

Challenge: Standardized maintenance management

Vanderlande wanted to improve its global way of working by standardizing maintenance management and integrating it fully with all other service operations and thereby offering their customers a better experience. To this end, the company wanted to implement a new EAM system and standardized way of working with measurable results on a global level. MaxGrip was asked to lead the global Maintenance Management roll-out program.

Approach: Global Program for Standardized Implementation

The Vanderlande program team was led by program manager Marc Broekhoven of MaxGrip. Based on the connecting factors of people, processes and systems, the program included the following actions.

Aligning data management so as to fit seamlessly into the integral new solution was an important key factor to success. Additionally, the program included the development of system functionalities such as mobile use, global inspection sheets and a problem – cause – remedy tree.

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The global rollout was based on a standardized implementation approach. This consisted of four steps per regional implementation: onboarding, preparation, implementation and go-live & hyper care.

The program team coached and helped regional implementations on-site and remotely, but the local team was highly involved in the roll-out of the project. The program team also enabled and stimulated knowledge management, the sharing of success and learnings and the ability to benchmark internally.

Results: ROI within One Year

Thanks to the standardized implementation approach the project leads to a more efficient way of working. On average, this translates to a ROI per regional office within one year. These results are now shown and tracked through the maintenance management dashboards. Vanderlande has noticed that coworkers have a higher job satisfaction and the quality of service has improved.

Image: ©Vanderlande

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Marcel Hoekstra


+31 30 747 01 38
+31 6 45 77 01 72

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