Turn-key deployment of Bad Actor Management for leading Asian shipping company

The shipping company did not have Bad Actor Management embedded in their
processes while it was recognized as a key improvement under the operational
excellence program. Implementing BAM would single out bad actors, prioritize
failure, highlight serious issues with downtime and mitigate those. It also became
clear that asset failure history was not available, different CMMS/ EAM systems
were in use across the organization and engineers and field technicians would
typically not communicate about asset failure. Implementing a generic Bad Actor
Management solution offers transparency of procedures and clarity on the
process for failure elimination as well as demonstrate compliance to their current
operational conditions and the requirements of the national regulator.

MaxGrip started out with an assessment of the current situation regarding asset
failure. This included the collection of key documents and data such as current
processes, available criticality assessments, CMMS blueprints and available
failure data. We also performed a gap analysis on the data to select which of
those data would be usable and which wouldn’t as well as which data was missing
to get a complete picture. Next to an assessment of the current data, systems
and processes, the MaxGrip consultant also looked at the people; the roles and
responsibilities involved, the lines of communication and internal collaboration.
This assessment resulted in a new business process for the new Bad Actor
Management initiative to which all relevant departments contribute together.
The new process consists of five steps:

1. The first step is the identification of unwanted significant
events or conditions, the Bad Actors, by the team. They work
based on the forms and templates that were designed and set
up by the MaxGrip consultant. Bad Actors are assessed against
pre-determined criteria to prioritize them.

2. The Reliability Engineers then assess and rank the Bad Actors
based on risks using the client risk assessment matrix.
Bad Actors are then prioritized as well.

3. Bad Actors are selected and analyzed through Root Cause
Analysis (RCA) and other techniques.

4. The instated BAM multidisciplinary committee decide and
determine actions based on the analysis. Actions can include
changes to the CMMS master data or business workflows,
asset modifications, work instruction modifications, design
review or competence development and training.

5. The team measures and reports on process effectiveness
which should show a reduction of deferment, production loss
and downtime.

The MaxGrip consultant deployed the process, developed all templates and
supporting documentation and trained the users in all relevant departments and
at all levels.