Vanderlande is the global market leader for value-added logistic process automation at airports and in the parcel market. Their baggage handling systems are used in more than 600 airports to move over four billion pieces of luggage per year. Vanderlande wanted to improve its global way of working by standardizing maintenance management and integrating it fully with all other service operations and thereby offering their customers a better experience. To this end, the company wanted to implement a new Enterprise Asset Management system (Maximo) and a standardized way of working with measurable results on a global level. MaxGrip was asked to lead the global Maintenance Management roll-out program.
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Case study – highlights
Approach
Systems
Aligning data management so as to fit seamlessly into the integral new solution was an important key factor to success. Additionally, the program included the development of system functionalities such as mobile use, global inspection sheets and a problem – cause – remedy tree.
Processes
The global rollout was based on a standardized implementation approach. This consisted of four steps per regional implementation: onboarding, preparation, implementation and go-live & hyper care.
People
The program team coached and helped regional implementations on-site and remotely, but the local team was highly involved in the roll-out of the project. The program team also enabled and stimulated knowledge management, the sharing of success and learnings and the ability to benchmark internally.
Results
Thanks to the standardized implementation approach the project leads to a more efficient way of working. On average, this translates to a ROI per regional office within one year. These results are now shown and tracked through the maintenance management dashboards. Vanderlande has noticed that coworkers have a higher job satisfaction and the quality of service has improved.
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