Aligning data management so as to fit seamlessly into the integral new solution was an important key factor to success. Additionally, the program included the development of system functionalities such as mobile use, global inspection sheets and a problem – cause – remedy tree.
The global rollout was based on a standardized implementation approach. This consisted of four steps per regional implementation: onboarding, preparation, implementation and go-live & hyper care.
The program team coached and helped regional implementations on-site and remotely, but the local team was highly involved in the roll-out of the project. The program team also enabled and stimulated knowledge management, the sharing of success and learnings and the ability to benchmark internally.