Who ensures that a SAMP, AMP and LTAP are drafted? And more importantly, who ensures that the described choices and actions are being followed? There seem to be interesting differences in approach between Waternet and Rijnland. Within Waternet processes have been defined, which are being controlled by process managers. AM planning and AM Programming are the processes in the context of SAMP / AMP. Within AM plans the desired status versus the current status are mapped and within the process AM Programming scenarios are being researched and choices are being made. At the same time, these processes are being digitalized as part of the digital transformation. Because this is also an important transformation process, it is daily practice that choices are made within existing operational departments. The Asset Management role and the Service Provider role will be separated in the future.
Rijnland has unambiguously chosen to hold Asset Managers accountable. This also means that they are responsible for budgets. And this means that budget responsibility is not in the hands of the operational department anymore. Peter: “This has been an internal battle. My advice is to do this with gentleness and take the necessary time. It took more than 3 years at Rijnland.” What helped during the acceptation process of Asset Management within Rijnland is that there is no separate department for Asset Management, but a small group of Asset Managers who control so-called pentagons and make the connection between asset-related departments. Within the pentagons the representatives from policies, projects, operations, and maintenance are represented, steered by the Asset Manager. There are a lot of pentagons on object level which are the technical mind. And then there are several system-pentagons which are more like a political organ: here, choices are made and proposed to the Asset Owner. Peter “In the beginning team managers were in the object pentagons, making them politically driven. We have been able to build enough trust which enables us to solely have technical representatives in the pentagons while choices are being made elsewhere. It works brilliantly!”