Rapid deployment realizes 25% potential savings for San Francisco Public Utilities Commission


Structural way of working

New maintenance plans increase reliability


Shorten study time

By the use of libraries with reliability data study time was shortened considerably


Cost reduction

25% reduction of maintenance cost

Turn-key solution for risk management

Executing a risk analysis for a booster pump station along with the introduction of an APM software solution, MaxGrip identified opportunities for significant maintenance cost reductions at the San Francisco Public Utilities Commission (SFPUC).

Challenge: Improve asset management strategy

SFPUC provides retail drinking water and wastewater services to the City of San Francisco, wholesale water to three Bay Area counties, green hydroelectric and solar power.


  • Shortened study time by 30% due to the use of libraries with reliability data

  • Reduction of maintenance costs by 25 % with expectations of even greater results

  • Improving data integrity, leading to continuous improvements

  • Reduced total cost of ownership by embedding APM solution in IBM Maximo

It is SFPUC’s mission to provide customers with high-quality, efficient and reliable water, power, and sewer services in a manner that is inclusive of environmental and community interests. MaxGrip and SFPUC agreed to implement Asset Performance Management software and implement it to enable the SFPUC wastewater division’s asset management program.

Approach: turn-key solution for risk management

The MaxGrip  turn-key solution for risk management offers an effective method to identify the necessary balance between asset performance, risks and costs.

Why SFPUC chose MaxGrip

“MaxGrip and our solution complement with SFPUC’s existing business objectives, risk reduction goals and total cost of ownerships benchmark targets were all successfully achieved during the first analysis at SFPUC”.

– Hans Franck, senior consultant MaxGrip

In order to mitigate risks, they first have to be identified and assessed. Although the booster pump station did not seem like the obvious place to start, it is a critical piece of SFPUC’s wastewater infrastructure. During wet weather events, three out of four pumps must be operational to handle flows. However, should they fail, the risk of illegal discharges goes beyond environmental impact and can lead to violations of operating permits, steep fines, and significant reputational risk.

MaxGrip project manager Hans Franck: “Using our Asset Libraries, with 20-years of reliability data, we managed to perform the analysis utilizing 30% fewer resources of SFPUC. Our recommendations addressed the most critical risks and maintenance issues. Technical back-up and protection systems have been added, and critical maintenance tasks are performed to reduce risks. In addition, the risk analysis for the SFPUC booster pump station helped reduce non-critical maintenance tasks.”

Results: building blocks for an improved strategy

The analysis quickly generated sixteen new maintenance plans to increase reliability, but also an expected reduction in preventive maintenance for non-critical equipment. This leads to a theoretical reduction of 25% of the maintenance hours every year with expectations of even greater results following future analysis.

Looking ahead, full implementation of the software solution and a wider adoption of RCM principles will continue to generate valuable data. The stronger the insights into real asset performance, the stronger the ability to foresee and avoid incidents that impact safety, quality, service levels, and costs. The collected data are the building blocks of improved maintenance strategies.

Would you like to know more?

marcel morsing

Marcel Morsing

Senior account manager Infra & Utilities

+31 30 747 01 38
+31 6 29 04 61 46

Read our other customer success stories

Increased asset availability and reduced costs

Global gelatin producer

US$ 1,75 million yearly savings for LNG plant

Leading energy company

Read more customer success stories

Click here

Connect with us on LinkedIn